Terms of Service

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These terms apply when you use products.ai: this website, products.ai chat and the answers Pio gives you. They are written for consumers, in plain English, and they are governed by Dutch law.

Please read them before you subscribe. If you only read one part, make it sections 3 to 6. They explain what Pio's picks are, where the prices come from, and why you should always check the shop's page before you buy.

1. Who we are and what these terms cover

products.ai is a trade name of Birds B.V., Herengracht 420, Amsterdam, the Netherlands (Chamber of Commerce number 97885800, VAT number NL868275360B01). In these terms, "we" and "us" mean Birds B.V., and "you" means the person using products.ai.

These terms cover:

  • this website, including the Resources articles;
  • products.ai chat, our paid subscription in which Pio, our shopping assistant, answers your questions;
  • Pio's answers wherever they appear on this website.

Our Privacy Policy explains how we handle your personal data. Business access to our data in your AI (MCP) or in your product (API) has its own agreement, described in section 11.

Chat accounts are not live yet. Until they are, the sign-up page is a preview: it checks what you type and stores none of it. The sections about accounts, payment, cancellation and withdrawal apply from the day accounts open.

2. Who can use products.ai

Anyone can read this website. To create a products.ai chat account, you must be at least 16 years old.

If you are under 18, you need permission from a parent or guardian before you take out a paid subscription.

products.ai chat is for your own, personal shopping. If you want to use Pio or our data in a business, for example inside your own app or AI assistant, you need a separate agreement with us (section 11).

3. What Pio does, and what it doesn't

Pio is an information service. It turns your question into a brief, checks products and shops against it, and gives you one clear pick with the reasons behind it. It does not sell you anything.

When you buy, you buy from the shop. The purchase contract is between you and that shop, on the shop's own terms. Delivery, payment, warranty, returns and your legal rights as a buyer are the shop's responsibility, not ours. If something goes wrong with an order, contact the shop.

Pio's pick is a recommendation, not professional advice. The decision to buy is yours. For products where safety matters, such as a child car seat or anything that plugs into the wall, also read the maker's instructions and the product page at the shop.

4. Prices, stock and product details

Every price Pio shows comes from an offer a shop listed, and each price shows the shop's name and the date it was listed. We do not set prices, and Pio does not make them up.

Prices change. Shops update prices, stock, shipping costs and delivery times all the time, so what you see on products.ai can be out of date by the time you click through. The shop's own page, at the moment you order, is what counts. Before you pay, check the price, the shipping cost, whether it is in stock, the delivery time and the exact model (color, size, version) on the shop's page.

Product details such as specs, images and barcodes come from shop listings and other sources. We match products by their barcode (GTIN) and work to keep details right, but a shop listing can be wrong, and so can we.

5. Pio's answers can be wrong

Pio uses AI models to read sources and write its answers, and AI makes mistakes. It can misread a spec, mix up two versions of the same product, or miss a newer offer. That is why every answer cites its sources: so you can check them.

Treat Pio's answer as a well-researched starting point, and check the shop's page before you buy. We do not guarantee that an answer is complete, correct or up to date, or that the pick is the best possible choice for you. If you spot a mistake, please tell us, so we can look into it.

6. How ranking and commission work

Commission never picks the product. Pio picks the product on fit first, before any shop is compared. Only then does it compare shops, weighing the total price including shipping, whether the product is in stock, the delivery time and the returns policy, not only the sticker price.

Some of our links to shops are affiliate links: if you buy after clicking, the shop may pay us a commission. We add these links after the ranking is done, and every one is flagged. Shops cannot pay to rank higher. A shop ranks well by being the better offer: the exact product, in stock, fast delivery, easy returns and a fair total price.

Shops in your country come first. A cheaper shop abroad can still appear, with its total price and delivery time, marked "Not picked". When you ask for a new product, a refurbished one can appear as a "Second chance" suggestion, but it is not the pick.

EU consumer law asks platforms like ours to explain the main factors that decide a ranking. This section is that explanation.

7. Your products.ai chat account

Your account is personal. When you create one, give accurate details and keep them up to date.

  • Keep your password to yourself, and do not share your login with others.
  • Tell us right away if you think someone else has access to your account (section 17).
  • You are responsible for what happens in your account, unless it happened without any fault of yours.

8. Subscription, price and payment

products.ai chat costs $15 a month or $125 a year. The yearly plan works out $55 cheaper than paying monthly for twelve months. You pay in advance for each period.

The price you see at checkout is the total you pay, including any VAT that applies.

A payment provider handles the payments. We will name it here and on the sign-up page before accounts open, and its own terms apply to the payment itself.

We may change the price for future periods. If we do, we email you at least 30 days before the new price applies to you. If you do not agree, you can cancel before it takes effect, and you keep the old price until the end of the period you already paid for. If a payment fails, we may pause your access to chat until it is settled.

9. Renewal and cancellation

Your subscription renews automatically at the end of each period until you cancel. You can cancel at any time.

You can cancel online, in the same way you signed up, or by email.

Monthly plan. Your subscription stops at the end of the month you already paid for, and you keep access until then. We do not refund part of a month.

Yearly plan. Your first year runs until its end date. After that, the plan renews, but you can then cancel at any time with one month's notice, and we refund what you prepaid for the months after that.

We email you a reminder before a yearly plan renews. If we ever stop offering products.ai chat, we tell you at least 30 days in advance and refund what you prepaid for the time after it ends.

10. Your right of withdrawal

If you are a consumer in the European Union, you can withdraw from your subscription within 14 days without giving a reason. The 14 days start on the day you subscribe.

Because products.ai chat starts right away, we ask you when you subscribe to confirm that you want it to start during the withdrawal period. If you then withdraw, you get your money back minus an amount for the days you used chat, in proportion to the period you paid for.

To withdraw, send us a clear statement, for example by email (section 17). You can use the model withdrawal form, which we send you on request, but you do not have to. We refund you within 14 days of receiving your withdrawal, using the payment method you paid with.

11. Access in your AI and in your product

products.ai data is also available in your AI assistant through MCP, and in your own product through our API or MCP. This access is by request: email [email protected] or use the access form on our home page, and a person in Amsterdam reads every request. Setup differs per platform.

This access is covered by a separate agreement, not by these consumer terms. Where that agreement and these terms differ, the agreement applies to that access.

12. Acceptable use

Use products.ai for your own shopping research, in a way that does not harm us, other users or shops. In particular, do not:

  • scrape, crawl or bulk-download our product data, prices or Pio's answers with bots, scripts or any other automated means;
  • resell or republish our data, or use it to build a competing product or database, without a written agreement with us;
  • send automated or bulk queries to chat, or share your account so others can use it;
  • generate fake clicks on links to shops;
  • try to break, overload or get around our security or access controls;
  • try to make Pio produce unlawful or misleading content, or use its answers to mislead others, for example in fake reviews;
  • use products.ai for anything illegal.

If you break these rules, we may warn you, limit your use, or suspend or close your account. What we do depends on how serious it is, and unless it is urgent or the law stops us, we tell you why first. If we close a paid account for a serious breach, we do not refund the rest of the period.

13. Intellectual property and your content

The products.ai website, its design, Pio's name and drawing, the products.ai name, our software and our product and price database belong to us or to our licensors. Our database is also protected by the EU database right.

We give you a personal, non-exclusive, non-transferable right to use products.ai for your own shopping for as long as these terms apply. You are welcome to share a link to products.ai or a single answer with a friend. Copying our content at scale is not allowed (section 12).

Shop names, brand names, product names and product images belong to their owners. We show them only to identify products and offers.

Your questions stay yours. You give us permission to use them to provide products.ai chat to you and to improve it, for example to fix a mistake in an answer. You may use Pio's answers for your own, personal purposes.

14. Availability and changes to the service

We work to keep products.ai online and accurate, but we cannot promise that it will always be available or free of errors. We need time for maintenance, and the sources Pio relies on, such as shop listings and AI model providers, can fail.

We keep improving products.ai, so features change over time. If a change clearly reduces what you pay for, we tell you in advance, and you may cancel and get a refund for the unused part of your period.

15. Liability

We provide products.ai with reasonable care. Within the limits of this section, and as far as Dutch law allows, we are not liable for:

  • what a shop does or fails to do, including the product itself, its price, delivery, returns and warranty;
  • differences between a price or product detail on products.ai and the shop's page;
  • purchases you make without checking the shop's page first;
  • the content of shop websites and other third-party sites we link to.

We are not liable for indirect damage, such as lost profit. If we are liable, our total liability is limited to the amount you paid us in the 12 months before the damage occurred, or €100 if you did not pay us anything.

These limits do not apply if the damage was caused by our intent or deliberate recklessness, or where the law does not allow us to limit our liability. Nothing in these terms takes away your mandatory rights as a consumer.

16. Changes to these terms

We may update these terms, for example when chat accounts open, when we add a feature, or when the law changes. The date at the top of this page shows when we last changed them.

If a change matters for you, we email account holders at least 30 days before it applies. If you do not agree, you can cancel before the change takes effect, and we refund the unused part of any prepaid period.

17. Governing law, disputes and contact

Dutch law applies to these terms and to your use of products.ai. If you are a consumer living in another country, you keep the protection of the mandatory rules of the law of that country.

If you have a complaint, email us first; most problems are quicker to solve that way. If we cannot solve it together, the competent court in Amsterdam decides, unless the law gives you the right to go to another court, such as the court where you live.

You can reach us at:

  • Birds B.V., trading as products.ai, Herengracht 420, Amsterdam, the Netherlands
  • Privacy and personal data: [email protected]
  • Business access in your AI or in your product: [email protected]